隨著2019年消費升級的進一步深化,線上線下融合的“新零售”模式已經成為了未來的發展趨勢,而它的要求就是精準化、場景化的體驗式服務。需要的電商平臺和實體零售企業之間相互合作,通過大數據及時了解用戶的消費需求。這對于衛浴潔具行業來說,其實在很多方面都還有很大的提升空間;同時電商強勢崛起,也給衛浴企業的發展帶來了更多的挑戰。在互聯網時代下,衛浴企業要(yao)想突破發(fa)展瓶頸,該如何(he)抓住這(zhe)次機遇呢?
衛浴行業電商營銷現狀
對于大多(duo)數消費者來說(shuo),電(dian)商(shang)(shang)更多(duo)地是一種時(shi)尚。瀏覽(lan)網店(dian)里形形色色的(de)(de)產品,“畫餅充饑”般滿足自己的(de)(de)消費欲(yu)望,但沒有多(duo)少(shao)人完(wan)全放心通過網上購買(mai)衛(wei)浴(yu)這樣(yang)的(de)(de)大件物品。無法(fa)深入體(ti)驗是衛(wei)浴(yu)電(dian)商(shang)(shang)“不(bu)(bu)溫不(bu)(bu)火”的(de)(de)主要原因(yin)。另一方面,電(dian)商(shang)(shang)市(shi)場的(de)(de)魚龍混雜、市(shi)場規則的(de)(de)不(bu)(bu)完(wan)善給衛(wei)浴(yu)電(dian)商(shang)(shang)的(de)(de)發展抹上一重陰影。同時(shi),消費者會將關注點轉(zhuan)移到其(qi)他地方。衛(wei)浴(yu)質量自不(bu)(bu)必說(shuo),那是網購衛(wei)浴(yu)的(de)(de)基礎要求,更高的(de)(de)一層的(de)(de)需求是電(dian)商(shang)(shang)提供(gong)的(de)(de)售后服務。
自(zi)從衛(wei)浴企業運營電商以(yi)來,退換貨(huo)難(nan)的(de)問(wen)題就一直被消(xiao)費者詬病,也(ye)成(cheng)為阻擋(dang)電商發展(zhan)的(de)絆腳石。在衛(wei)浴產(chan)品的(de)差異化路線還(huan)沒有明晰的(de)當(dang)下,消(xiao)費者對衛(wei)浴電商的(de)考(kao)量更(geng)多的(de)會以(yi)服(fu)務為基(ji)石。因此,衛(wei)浴電商目前最要做的(de)是攻克服(fu)務這一道難(nan)關。
除(chu)此之(zhi)外,多數衛浴企業(ye)的(de)電(dian)(dian)商(shang)道路(lu)遲(chi)遲(chi)無法推(tui)進(jin)還有一(yi)個更深層次的(de)原因,那就是企業(ye)所要開展的(de)電(dian)(dian)商(shang)同傳(chuan)統渠(qu)道中(zhong)的(de)經銷商(shang)之(zhi)間(jian)存在矛盾。業(ye)內(nei)人士(shi)認為(wei),實體(ti)店和電(dian)(dian)商(shang)是有很大區(qu)別(bie)的(de),傳(chuan)統渠(qu)道與電(dian)(dian)商(shang)在現實中(zhong)存在難以調和的(de)矛盾。電(dian)(dian)商(shang)直接(jie)(jie)沖擊傳(chuan)統渠(qu)道,直接(jie)(jie)損害經銷商(shang)、代理商(shang)的(de)利(li)益。
一、產品“年輕化”,相當一部分品牌在做線上產品推廣時,通常會選擇更加年輕化且具較高性價比的產品。這是根據大型商城所構成的消費群體而定的,在購物網站選購衛浴的消費者多為中青年,他們有著更為年輕態的審美,并側重考慮性價比的高低。
二、與互聯網家裝合作凸顯價值,越來越多(duo)的(de)企業(ye)開始(shi)進入整體(ti)家居行(xing)業(ye),作(zuo)為一個全新的(de)業(ye)態組合,有很(hen)多(duo)的(de)企業(ye)從(cong)陌生逐漸走向熟悉。也有很(hen)多(duo)的(de)消費者開始(shi)熟悉和(he)接受這種(zhong)商(shang)業(ye)模式。在這樣(yang)的(de)市(shi)場培養下,整體(ti)衛浴(yu)將走向一個快車(che)道(dao)。
三、節(jie)能環保(bao)(bao)永遠是衛(wei)浴潔具行業不變的(de)(de)主題(ti)。隨著(zhu)人們生死水(shui)平的(de)(de)進步(bu),更多(duo)(duo)的(de)(de)人開端關注(zhu)安(an)康,節(jie)能環保(bao)(bao)逐步(bu)成為整個行業的(de)(de)重要(yao)賣點。許(xu)多(duo)(duo)品(pin)牌的(de)(de)衛(wei)浴五金(jin)配(pei)件除了在設(she)計作風(feng)上追求時興變化外,更注(zhu)重了產品(pin)節(jie)能環保(bao)(bao)的(de)(de)適用性。
電(dian)子商(shang)務本質(zhi)上(shang)還是買(mai)賣,只是采用了網絡這種(zhong)形式,能夠迅速聚集大(da)(da)量的(de)(de)潛在消(xiao)費(fei)(fei)者。電(dian)子商(shang)務實質(zhi)上(shang)和(he)傳(chuan)統渠道是一(yi)致的(de)(de),電(dian)商(shang)所能引發的(de)(de)與代(dai)理(li)商(shang)最大(da)(da)沖突是價格(ge)體系(xi)的(de)(de)保護(hu)。如果能實現兩種(zhong)渠道的(de)(de)優勢(shi)互(hu)補(bu)與利益均(jun)分,衛浴企業(ye)就能打開(kai)新(xin)局面。有(you)業(ye)內人士(shi)指出:“衛浴消(xiao)費(fei)(fei)特點決定了衛浴銷(xiao)售需要(yao)線(xian)上(shang)線(xian)下融合發展,線(xian)上(shang)解決公開(kai)、公平、公正(zheng)的(de)(de)消(xiao)費(fei)(fei)訴求,同時需要(yao)強大(da)(da)的(de)(de)線(xian)下資源(yuan)作(zuo)為支撐,包括設計、展示(shi)、物流等。”
互聯網迅猛(meng)發展,對衛(wei)浴(yu)(yu)企(qi)業而言,不(bu)(bu)是(shi)要不(bu)(bu)要選擇電(dian)子(zi)商(shang)務(wu)的問(wen)題,還是(shi)該怎樣選擇電(dian)子(zi)商(shang)務(wu),才能(neng)在(zai)保(bao)證網上(shang)效(xiao)益增長的同時,不(bu)(bu)影響實體店的銷售(shou)(shou)及品牌的推廣。不(bu)(bu)可(ke)否認,衛(wei)浴(yu)(yu)企(qi)業電(dian)商(shang)與(yu)實體店相結合(he)已是(shi)必然的趨勢。這(zhe)也是(shi)馬(ma)云所提的新(xin)零售(shou)(shou)時代,未來線(xian)上(shang)與(yu)線(xian)下的充(chong)分結合(he)將成(cheng)為衛(wei)浴(yu)(yu)行業發展的重要趨勢。
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2021年網(wang)(wang)站數(shu)據庫共(gong)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)1090家(jia),其中(zhong)小品牌網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)的網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)占總比最多,達(da)到(dao)299家(jia),其次為品牌特許(xu)店(dian)(dian)(dian)(dian)(dian)(dian),收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為258家(jia),品牌旗(qi)(qi)(qi)艦店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為179家(jia),京東(dong)旗(qi)(qi)(qi)艦店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為175家(jia),京東(dong)特許(xu)店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為138家(jia),京東(dong)自(zi)營店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為53家(jia),拼多多店(dian)(dian)(dian)(dian)(dian)(dian)鋪收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為32家(jia),蘇(su)寧自(zi)營店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為32家(jia),蘇(su)寧旗(qi)(qi)(qi)艦店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為27家(jia),企業(ye)店(dian)(dian)(dian)(dian)(dian)(dian)鋪收(shou)(shou)(shou)錄(lu)網(wang)(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為7家(jia)。
小編認為(wei),互(hu)(hu)聯網的隊伍日益壯(zhuang)大(da),衛(wei)(wei)浴(yu)企(qi)業需搶占(zhan)這一(yi)大(da)趨勢,開展(zhan)電商(shang)(shang)運營之路。如(ru)今已(yi)有(you)(you)不少衛(wei)(wei)浴(yu)企(qi)業試(shi)水電商(shang)(shang),但是(shi)效(xiao)果并(bing)不如(ru)當初的理想化(hua)。究(jiu)根結(jie)底最主要的問題便是(shi)線(xian)上線(xian)下(xia)的矛盾糾紛。衛(wei)(wei)浴(yu)企(qi)業要走長久(jiu)電商(shang)(shang)之路,一(yi)定要抓(zhua)住電商(shang)(shang)發展(zhan)的精髓,將(jiang)(jiang)線(xian)上線(xian)下(xia)的渠道有(you)(you)效(xiao)結(jie)合,將(jiang)(jiang)其利弊互(hu)(hu)補才(cai)能獲(huo)得長遠發展(zhan)。