本次排名靠后的企業是：深圳市德(de)邦物流(liu)有(you)(you)限(xian)公(gong)(gong)司(si)(si)，消費(fei)(fei)維權(quan)信(xin)(xin)用(yong)(yong)指數33.07，信(xin)(xin)用(yong)(yong)等(deng)級較(jiao)差；申通快(kuai)遞有(you)(you)限(xian)公(gong)(gong)司(si)(si)，消費(fei)(fei)維權(quan)信(xin)(xin)用(yong)(yong)指數11.86，信(xin)(xin)用(yong)(yong)等(deng)級差；百(bai)世物流(liu)科技（中(zhong)國）有(you)(you)限(xian)公(gong)(gong)司(si)(si)深圳分公(gong)(gong)司(si)(si)，消費(fei)(fei)維權(quan)信(xin)(xin)用(yong)(yong)指數10.34，信(xin)(xin)用(yong)(yong)等(deng)級差，排名最后。

企(qi)業(ye)消(xiao)費(fei)維(wei)權信用(yong)指(zhi)數的(de)(de)高低，反映了企(qi)業(ye)處理消(xiao)費(fei)投訴的(de)(de)真實情況，對消(xiao)費(fei)者具有較強的(de)(de)消(xiao)費(fei)指(zhi)導作用(yong)。消(xiao)費(fei)者可(ke)通過市消(xiao)委會公(gong)布的(de)(de)各行(xing)業(ye)消(xiao)費(fei)維(wei)權信用(yong)指(zhi)數排行(xing)榜選擇信用(yong)優質的(de)(de)經營者進行(xing)消(xiao)費(fei)。

另外，“315消(xiao)費(fei)(fei)通”平(ping)臺未(wei)注冊企(qi)業快(kuai)捷快(kuai)遞(di)有(you)限公司（處(chu)理(li)成(cheng)(cheng)功(gong)率35.00%）、深圳市豐城速爾速遞(di)有(you)限公司（處(chu)理(li)成(cheng)(cheng)功(gong)率35.90%）、及(ji)跨越(yue)速運集團有(you)限公司（處(chu)理(li)成(cheng)(cheng)功(gong)率22.22%），在2017年6月1日(ri)-2018年5月31日(ri)期間(jian)的(de)(de)消(xiao)費(fei)(fei)投訴(su)處(chu)理(li)成(cheng)(cheng)功(gong)率明顯(xian)低(di)(di)于注冊企(qi)業62.13%的(de)(de)處(chu)理(li)成(cheng)(cheng)功(gong)率平(ping)均(jun)值。未(wei)注冊企(qi)業的(de)(de)消(xiao)費(fei)(fei)投訴(su)處(chu)理(li)效率低(di)(di)、處(chu)理(li)成(cheng)(cheng)功(gong)率低(di)(di)、消(xiao)費(fei)(fei)者滿意度低(di)(di)；從消(xiao)費(fei)(fei)投訴(su)處(chu)理(li)態(tai)度、處(chu)理(li)結果等方面進行對比，“315消(xiao)費(fei)(fei)通”平(ping)臺注冊企(qi)業的(de)(de)表現均(jun)優(you)于未(wei)注冊企(qi)業。

深(shen)圳市消委會在(zai)此(ci)提醒各(ge)企(qi)業，及時處理(li)消費(fei)(fei)者投訴、與消費(fei)(fei)者提早和解，妥善化(hua)解消費(fei)(fei)糾紛。

接(jie)下來，市消(xiao)委(wei)會(hui)將大力推進社會(hui)共治的消(xiao)費(fei)(fei)(fei)信用(yong)(yong)管(guan)理新模式，持續公布重點行業的經(jing)(jing)營者(zhe)消(xiao)費(fei)(fei)(fei)維(wei)權(quan)信用(yong)(yong)指(zhi)數(shu)，使(shi)企(qi)業的消(xiao)費(fei)(fei)(fei)維(wei)權(quan)信用(yong)(yong)指(zhi)數(shu)成(cheng)為衡量經(jing)(jing)營者(zhe)對(dui)(dui)消(xiao)費(fei)(fei)(fei)者(zhe)權(quan)益保護情況的重要標準，以強化消(xiao)費(fei)(fei)(fei)維(wei)權(quan)信用(yong)(yong)對(dui)(dui)消(xiao)費(fei)(fei)(fei)者(zhe)的消(xiao)費(fei)(fei)(fei)指(zhi)導(dao)作(zuo)用(yong)(yong)和(he)對(dui)(dui)經(jing)(jing)營者(zhe)的監督作(zuo)用(yong)(yong)，促進行業的健康(kang)發(fa)展。

消費維權信用指數是市(shi)消(xiao)委會消(xiao)費(fei)(fei)維(wei)權(quan)信(xin)(xin)(xin)用(yong)體系(xi)對經(jing)(jing)營(ying)(ying)(ying)者(zhe)(zhe)處(chu)理消(xiao)費(fei)(fei)者(zhe)(zhe)投(tou)訴能力的綜(zong)合評價。消(xiao)費(fei)(fei)維(wei)權(quan)信(xin)(xin)(xin)用(yong)指(zhi)數(shu)評價指(zhi)標(biao)由(you)經(jing)(jing)營(ying)(ying)(ying)者(zhe)(zhe)解(jie)(jie)決(jue)消(xiao)費(fei)(fei)糾紛的誠意(yi)度(du)(du)(du)（以(yi)下簡(jian)稱“誠意(yi)度(du)(du)(du)”）、消(xiao)費(fei)(fei)者(zhe)(zhe)的滿意(yi)度(du)(du)(du)（以(yi)下簡(jian)稱“滿意(yi)度(du)(du)(du)”）、侵害消(xiao)費(fei)(fei)者(zhe)(zhe)合法(fa)權(quan)益(yi)行(xing)為(wei)的嚴(yan)重程度(du)(du)(du)、達成(cheng)協議(yi)的履(lv)行(xing)情(qing)況四個(ge)二級指(zhi)標(biao)組成(cheng)。其中(zhong)常規計(ji)(ji)分的為(wei)誠意(yi)度(du)(du)(du)和(he)滿意(yi)度(du)(du)(du),包含的五個(ge)三級指(zhi)標(biao)，分別為(wei)確(que)(que)認速(su)度(du)(du)(du)（占(zhan)比(bi)(bi)20%）、提(ti)(ti)出方案（占(zhan)比(bi)(bi)20%）、和(he)解(jie)(jie)成(cheng)功(gong)（占(zhan)比(bi)(bi)30%）、調(diao)解(jie)(jie)成(cheng)功(gong)（占(zhan)比(bi)(bi)20%）、調(diao)解(jie)(jie)過程（占(zhan)比(bi)(bi)10%）。經(jing)(jing)營(ying)(ying)(ying)者(zhe)(zhe)在(zai)處(chu)理消(xiao)費(fei)(fei)投(tou)訴過程中(zhong)，通(tong)過“315消(xiao)費(fei)(fei)通(tong)”系(xi)統信(xin)(xin)(xin)用(yong)模塊自(zi)動計(ji)(ji)算、累計(ji)(ji)信(xin)(xin)(xin)用(yong)分數(shu)，五個(ge)三級指(zhi)標(biao)中(zhong)的“確(que)(que)認速(su)度(du)(du)(du)、提(ti)(ti)出方案、和(he)解(jie)(jie)成(cheng)功(gong)、調(diao)解(jie)(jie)成(cheng)功(gong)”均(jun)為(wei)客(ke)觀分數(shu)，占(zhan)總分的90%，可以(yi)說，消(xiao)費(fei)(fei)維(wei)權(quan)信(xin)(xin)(xin)用(yong)指(zhi)數(shu)的高低，90%掌(zhang)握在(zai)經(jing)(jing)營(ying)(ying)(ying)者(zhe)(zhe)自(zi)己手中(zhong)。消(xiao)費(fei)(fei)維(wei)權(quan)信(xin)(xin)(xin)用(yong)指(zhi)數(shu)0-20信(xin)(xin)(xin)用(yong)等級為(wei)差、20-40信(xin)(xin)(xin)用(yong)等級為(wei)較(jiao)差、40-60信(xin)(xin)(xin)用(yong)等級為(wei)一般、60-80信(xin)(xin)(xin)用(yong)等級為(wei)良好(hao)、80-100信(xin)(xin)(xin)用(yong)等級為(wei)優秀。

深圳市快遞物流行業消費維權信用指數排行榜：