本次排名靠后的企業是：深(shen)圳(zhen)市德邦物(wu)流有限(xian)公(gong)司(si)(si)，消費(fei)維權信用(yong)指(zhi)數(shu)(shu)33.07，信用(yong)等級(ji)較差(cha)；申通(tong)快遞有限(xian)公(gong)司(si)(si)，消費(fei)維權信用(yong)指(zhi)數(shu)(shu)11.86，信用(yong)等級(ji)差(cha)；百世物(wu)流科(ke)技(ji)（中(zhong)國）有限(xian)公(gong)司(si)(si)深(shen)圳(zhen)分(fen)公(gong)司(si)(si)，消費(fei)維權信用(yong)指(zhi)數(shu)(shu)10.34，信用(yong)等級(ji)差(cha)，排(pai)名(ming)最后。

企(qi)業(ye)消(xiao)(xiao)費(fei)維權(quan)信用(yong)指(zhi)數的高低，反(fan)映了企(qi)業(ye)處理消(xiao)(xiao)費(fei)投(tou)訴的真實情況，對消(xiao)(xiao)費(fei)者具有較強的消(xiao)(xiao)費(fei)指(zhi)導作用(yong)。消(xiao)(xiao)費(fei)者可(ke)通(tong)過市(shi)消(xiao)(xiao)委會公布(bu)的各(ge)行(xing)業(ye)消(xiao)(xiao)費(fei)維權(quan)信用(yong)指(zhi)數排行(xing)榜選擇信用(yong)優(you)質的經營者進行(xing)消(xiao)(xiao)費(fei)。

另外，“315消費通”平(ping)臺未(wei)注冊企業(ye)(ye)(ye)快捷快遞(di)有(you)(you)限(xian)公(gong)司(si)（處(chu)理(li)成功(gong)(gong)(gong)率(lv)35.00%）、深圳市豐城速爾速遞(di)有(you)(you)限(xian)公(gong)司(si)（處(chu)理(li)成功(gong)(gong)(gong)率(lv)35.90%）、及跨(kua)越速運集團有(you)(you)限(xian)公(gong)司(si)（處(chu)理(li)成功(gong)(gong)(gong)率(lv)22.22%），在(zai)2017年6月1日-2018年5月31日期間的(de)(de)消費投訴處(chu)理(li)成功(gong)(gong)(gong)率(lv)明顯低(di)于(yu)注冊企業(ye)(ye)(ye)62.13%的(de)(de)處(chu)理(li)成功(gong)(gong)(gong)率(lv)平(ping)均值。未(wei)注冊企業(ye)(ye)(ye)的(de)(de)消費投訴處(chu)理(li)效率(lv)低(di)、處(chu)理(li)成功(gong)(gong)(gong)率(lv)低(di)、消費者滿意度(du)低(di)；從消費投訴處(chu)理(li)態(tai)度(du)、處(chu)理(li)結(jie)果等方面進行對比，“315消費通”平(ping)臺注冊企業(ye)(ye)(ye)的(de)(de)表現均優于(yu)未(wei)注冊企業(ye)(ye)(ye)。

深(shen)圳市消(xiao)委會在此(ci)提(ti)醒(xing)各企(qi)業，及時處(chu)理(li)消(xiao)費(fei)者投訴、與(yu)消(xiao)費(fei)者提(ti)早和解(jie)，妥善化解(jie)消(xiao)費(fei)糾紛(fen)。

接下來(lai)，市消(xiao)(xiao)委會(hui)將大(da)力推進(jin)社會(hui)共治的(de)(de)消(xiao)(xiao)費(fei)(fei)信(xin)用(yong)(yong)管理新模式，持續公布重(zhong)點行(xing)業的(de)(de)經(jing)營(ying)者消(xiao)(xiao)費(fei)(fei)維(wei)權信(xin)用(yong)(yong)指數，使企(qi)業的(de)(de)消(xiao)(xiao)費(fei)(fei)維(wei)權信(xin)用(yong)(yong)指數成(cheng)為衡(heng)量經(jing)營(ying)者對消(xiao)(xiao)費(fei)(fei)者權益(yi)保(bao)護情況的(de)(de)重(zhong)要標準，以強化(hua)消(xiao)(xiao)費(fei)(fei)維(wei)權信(xin)用(yong)(yong)對消(xiao)(xiao)費(fei)(fei)者的(de)(de)消(xiao)(xiao)費(fei)(fei)指導作用(yong)(yong)和對經(jing)營(ying)者的(de)(de)監督作用(yong)(yong)，促進(jin)行(xing)業的(de)(de)健康發展。

消費維權信用指數是(shi)市消(xiao)(xiao)(xiao)委會(hui)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)維(wei)權(quan)信(xin)(xin)用(yong)(yong)體系對經(jing)營(ying)者(zhe)(zhe)(zhe)處理(li)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)投訴(su)能力的(de)(de)(de)綜合評價。消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)維(wei)權(quan)信(xin)(xin)用(yong)(yong)指(zhi)數(shu)評價指(zhi)標由經(jing)營(ying)者(zhe)(zhe)(zhe)解決(jue)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)糾紛的(de)(de)(de)誠意(yi)度(du)(du)(du)（以下簡(jian)稱“誠意(yi)度(du)(du)(du)”）、消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)的(de)(de)(de)滿意(yi)度(du)(du)(du)（以下簡(jian)稱“滿意(yi)度(du)(du)(du)”）、侵害消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)者(zhe)(zhe)(zhe)合法權(quan)益(yi)行(xing)為(wei)的(de)(de)(de)嚴重程(cheng)度(du)(du)(du)、達成協議(yi)的(de)(de)(de)履行(xing)情況四個(ge)二(er)級(ji)(ji)指(zhi)標組(zu)成。其中(zhong)(zhong)常(chang)規計(ji)分的(de)(de)(de)為(wei)誠意(yi)度(du)(du)(du)和(he)滿意(yi)度(du)(du)(du),包含的(de)(de)(de)五(wu)個(ge)三級(ji)(ji)指(zhi)標，分別為(wei)確(que)認(ren)(ren)速度(du)(du)(du)（占(zhan)(zhan)(zhan)比20%）、提出方案（占(zhan)(zhan)(zhan)比20%）、和(he)解成功(gong)(gong)（占(zhan)(zhan)(zhan)比30%）、調(diao)解成功(gong)(gong)（占(zhan)(zhan)(zhan)比20%）、調(diao)解過程(cheng)（占(zhan)(zhan)(zhan)比10%）。經(jing)營(ying)者(zhe)(zhe)(zhe)在處理(li)消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)投訴(su)過程(cheng)中(zhong)(zhong)，通過“315消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)通”系統信(xin)(xin)用(yong)(yong)模塊自(zi)動(dong)計(ji)算、累計(ji)信(xin)(xin)用(yong)(yong)分數(shu)，五(wu)個(ge)三級(ji)(ji)指(zhi)標中(zhong)(zhong)的(de)(de)(de)“確(que)認(ren)(ren)速度(du)(du)(du)、提出方案、和(he)解成功(gong)(gong)、調(diao)解成功(gong)(gong)”均(jun)為(wei)客(ke)觀(guan)分數(shu)，占(zhan)(zhan)(zhan)總分的(de)(de)(de)90%，可以說(shuo)，消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)維(wei)權(quan)信(xin)(xin)用(yong)(yong)指(zhi)數(shu)的(de)(de)(de)高(gao)低，90%掌握在經(jing)營(ying)者(zhe)(zhe)(zhe)自(zi)己手中(zhong)(zhong)。消(xiao)(xiao)(xiao)費(fei)(fei)(fei)(fei)維(wei)權(quan)信(xin)(xin)用(yong)(yong)指(zhi)數(shu)0-20信(xin)(xin)用(yong)(yong)等級(ji)(ji)為(wei)差(cha)、20-40信(xin)(xin)用(yong)(yong)等級(ji)(ji)為(wei)較(jiao)差(cha)、40-60信(xin)(xin)用(yong)(yong)等級(ji)(ji)為(wei)一般、60-80信(xin)(xin)用(yong)(yong)等級(ji)(ji)為(wei)良好、80-100信(xin)(xin)用(yong)(yong)等級(ji)(ji)為(wei)優秀。

深圳市快遞物流行業消費維權信用指數排行榜：