2022年度保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)服(fu)務質量指(zhi)數編制對(dui)象為截至2022年12月31日，開業(ye)滿2個會計年度的(de)(de)財(cai)產(chan)(chan)保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司及人(ren)身保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司法人(ren)機構，養老保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司、農業(ye)保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司、再保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司、保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)集團公司等類型的(de)(de)保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司暫不納入(ru)指(zhi)數編制范圍(wei)。指(zhi)數選取(qu)的(de)(de)險(xian)(xian)(xian)(xian)種為與(yu)保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)消費者關系密(mi)切且覆蓋范圍(wei)較大的(de)(de)財(cai)產(chan)(chan)保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司的(de)(de)車(che)險(xian)(xian)(xian)(xian)業(ye)務，人(ren)身保(bao)(bao)(bao)險(xian)(xian)(xian)(xian)公司的(de)(de)壽險(xian)(xian)(xian)(xian)、意外險(xian)(xian)(xian)(xian)及健康(kang)險(xian)(xian)(xian)(xian)業(ye)務。

具體來(lai)看，2022年度(du)財(cai)產(chan)保(bao)險(xian)(xian)(xian)(xian)(xian)（車險(xian)(xian)(xian)(xian)(xian)業(ye)務）服務質量行業(ye)指(zhi)數(shu)(shu)為(wei)90.49。9家(jia)機構的指(zhi)數(shu)(shu)表現超(chao)過90，得分由(you)高到低依次(ci)為(wei)太保(bao)產(chan)險(xian)(xian)(xian)(xian)(xian)、平(ping)安產(chan)險(xian)(xian)(xian)(xian)(xian)、人保(bao)財(cai)險(xian)(xian)(xian)(xian)(xian)、利寶保(bao)險(xian)(xian)(xian)(xian)(xian)、大地保(bao)險(xian)(xian)(xian)(xian)(xian)、中航安盟保(bao)險(xian)(xian)(xian)(xian)(xian)、太平(ping)財(cai)險(xian)(xian)(xian)(xian)(xian)、中華財(cai)險(xian)(xian)(xian)(xian)(xian)、合眾財(cai)險(xian)(xian)(xian)(xian)(xian)；兩家(jia)機構的指(zhi)數(shu)(shu)得分低于60，其中三井住友海上(shang)火(huo)災保(bao)險(xian)(xian)(xian)(xian)(xian)指(zhi)數(shu)(shu)得分為(wei)55.98，長(chang)江財(cai)險(xian)(xian)(xian)(xian)(xian)為(wei)50.55。

人(ren)身保險(xian)公司方面，2022年度人(ren)身保險(xian)（壽險(xian)、意(yi)外險(xian)、健康(kang)險(xian)業(ye)務）服務質(zhi)量行業(ye)指數為85.28。太(tai)保壽險(xian)、國壽壽險(xian)、友邦人(ren)壽、安聯人(ren)壽、交銀(yin)人(ren)壽、財信(xin)吉祥人(ren)壽、太(tai)平人(ren)壽、泰康(kang)人(ren)壽、中信(xin)保誠人(ren)壽9家機構(gou)的指數得(de)分超過(guo)90。僅有(you)匯(hui)豐人(ren)壽一家機構(gou)的指數得(de)分低于60，為50.24。