在眼鏡行(xing)業(ye)暴利逐(zhu)漸被公眾們所(suo)認知的(de)(de)(de)(de)情(qing)況下,一些正在(zai)往(wang)互聯網轉型(xing)的(de)(de)(de)(de)眼(yan)(yan)鏡企業(ye)正在(zai)努力(li)做到簡化(hua)(hua)生產(chan)和銷(xiao)售的(de)(de)(de)(de)流程,免去一些不必要的(de)(de)(de)(de)環節,使價(jia)格(ge)低(di)、品(pin)質高的(de)(de)(de)(de)眼(yan)(yan)鏡快速送(song)到消費者手中成為可能。其實,電商(shang)早就已(yi)經進(jin)入(ru)了(le)眼(yan)(yan)鏡行(xing)業(ye),然(ran)而在(zai)長達(da)十多年的(de)(de)(de)(de)時間里,眼(yan)(yan)鏡行(xing)業(ye)任然(ran)只(zhi)處于(yu)互聯網熱潮所(suo)能波及(ji)到的(de)(de)(de)(de)邊緣產(chan)業(ye)。在(zai)越(yue)來越(yue)多的(de)(de)(de)(de)眼(yan)(yan)鏡企業(ye)積極探索互聯網化(hua)(hua)轉型(xing)的(de)(de)(de)(de)同(tong)時,到底應當如何判(pan)斷傳統企業(ye)的(de)(de)(de)(de)互聯網化(hua)(hua)轉型(xing)是否成功?
一、眼鏡行業為什么需要互聯網?
互聯網對于(yu)(yu)傳(chuan)統眼鏡零售企業(ye)(ye)最大(da)的(de)(de)(de)(de)影響,來(lai)源于(yu)(yu)產(chan)(chan)品(pin)價(jia)格(ge)(ge)的(de)(de)(de)(de)透明。壓低產(chan)(chan)品(pin)利潤,提供性價(jia)比更(geng)高(gao)的(de)(de)(de)(de)產(chan)(chan)品(pin),這些做法(fa)才是真(zhen)正觸動實體零售企業(ye)(ye)神經的(de)(de)(de)(de)關鍵點。眼鏡并非暴利,其高(gao)昂的(de)(de)(de)(de)價(jia)格(ge)(ge)很大(da)一部分來(lai)自于(yu)(yu)門面房租和專(zhuan)業(ye)(ye)驗光師(shi)的(de)(de)(de)(de)薪資成本(ben)。而(er)目前只關注(zhu)產(chan)(chan)品(pin)銷(xiao)售本(ben)身的(de)(de)(de)(de)大(da)多數電商,恰(qia)(qia)恰(qia)(qia)省卻了這兩筆大(da)額開銷(xiao),所以(yi),他們低廉的(de)(de)(de)(de)售價(jia),往往使得(de)一些傳(chuan)統眼鏡零售企業(ye)(ye)叫苦不迭。
互(hu)聯(lian)網(wang)之(zhi)于眼(yan)鏡(jing)(jing),對于不同立場的人(ren)群來(lai)說,隱(yin)藏著不同的含義(yi)。消(xiao)費(fei)(fei)者(zhe)認為(wei),互(hu)聯(lian)網(wang)的公(gong)開透明(ming),能夠打破傳(chuan)統零(ling)(ling)售(shou)(shou)(shou)行業(ye)的暴利堅冰,讓他(ta)們以公(gong)道的價格(ge)買(mai)到心儀(yi)的產品;零(ling)(ling)售(shou)(shou)(shou)商(shang)卻認為(wei),眼(yan)鏡(jing)(jing)并非(fei)是(shi)快速消(xiao)費(fei)(fei)品,通過互(hu)聯(lian)網(wang)的眼(yan)鏡(jing)(jing)銷售(shou)(shou)(shou)模式(shi),缺失了(le)規(gui)則(ze)(ze)性,淡化了(le)眼(yan)鏡(jing)(jing)所(suo)需依靠的專(zhuan)業(ye)性,實際上大大損(sun)害了(le)消(xiao)費(fei)(fei)者(zhe)的利益;而電商(shang),則(ze)(ze)把互(hu)聯(lian)網(wang)當做了(le)革新傳(chuan)統眼(yan)鏡(jing)(jing)零(ling)(ling)售(shou)(shou)(shou)格(ge)局(ju)的重要一環。
二、為什么采用O2O模式而不是走傳統電商路線?
眾所周知,眼鏡(jing)是一(yi)個同(tong)時具備醫用價(jia)值和裝飾(shi)價(jia)值的(de)(de)特殊商品(pin),所以驗(yan)(yan)配和試戴是購買眼鏡(jing)的(de)(de)關(guan)鍵(jian)要素。但由于(yu)互聯網暫(zan)時無法(fa)解決在線驗(yan)(yan)光的(de)(de)難題(ti),而國(guo)內傳統眼鏡(jing)店又基本不會給予消費者正規晚上(shang)的(de)(de)驗(yan)(yan)光數據(ju)留(liu)存;再加上(shang)通過互聯網選(xuan)擇的(de)(de)眼鏡(jing)無法(fa)試戴,使得消費者對產品(pin)款式本身和佩戴舒(shu)適效果心存疑惑,所以眼鏡(jing)行業中份(fen)額最(zui)大的(de)(de)配鏡(jing)市(shi)場在網絡中一(yi)直發展得不溫不火(huo)。
O2O電商模式在中國眼鏡市場已經開始流行。這是一種線下體驗,線上購買的模式,不同企業對O2O的運作模式和理解也不同。在眼鏡市場里,一種典型的O2O模式是讓消費者在網上用一個較便宜的價錢去購買心儀的眼鏡后,再到實體店由專業的視光師進行驗光、配鏡加工。另一種的O2O模式可以是網際網路巨頭與傳統零售商的合作,例如大眾點評和寶島眼鏡的簽署合作(zuo)協議。O2O電商還是(shi)在初步發展(zhan)的階段,還存(cun)在很多(duo)變數,不過這(zhe)會是(shi)眼(yan)鏡行(xing)業銷售渠道發展(zhan)的大(da)趨(qu)勢。
發揮互聯網便捷,高效,易傳播的特性,使用虛擬試戴技術,將適合的款式直接推薦給顧客,顧客猶豫的話還可以分享給朋友,聽取大家的意見,讓顧客在網絡上做出初步的購買決策,選定幾個款式后帶著一定的購買傾向到店有針對性的進行鏡架試戴,然后在店鋪進行驗光,配鏡,調整新眼鏡等線下實體店才能做的項目。最后進行支付,完成整個購買行為的閉環。
25.31%(62家) |
|
13.88%(34家) |
|
15.92%(39家) |
|
1.22%(3家) |
|
0.82%(2家) |
|
0.82%(2家) |
|
44.08%(108家) |
|
6.12%(15家) |
|
0.82%(2家) |
|
2.86%(7家) |
2021年網(wang)站數據庫(ku)共收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)245家(jia)(jia),其中小品(pin)牌(pai)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)的網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)占總(zong)比最多(duo),達到108家(jia)(jia),其次為(wei)(wei)(wei)品(pin)牌(pai)旗(qi)艦(jian)(jian)店(dian)(dian)(dian)(dian)(dian)(dian),收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)62家(jia)(jia),京東旗(qi)艦(jian)(jian)店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)39家(jia)(jia),京東自營(ying)店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)34家(jia)(jia),品(pin)牌(pai)特許店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)15家(jia)(jia),唯品(pin)會店(dian)(dian)(dian)(dian)(dian)(dian)鋪收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)7家(jia)(jia),拼多(duo)多(duo)店(dian)(dian)(dian)(dian)(dian)(dian)鋪收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)3家(jia)(jia),蘇(su)寧(ning)(ning)自營(ying)店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)2家(jia)(jia),蘇(su)寧(ning)(ning)旗(qi)艦(jian)(jian)店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)2家(jia)(jia),京東特許店(dian)(dian)(dian)(dian)(dian)(dian)收(shou)(shou)(shou)錄(lu)(lu)(lu)(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)2家(jia)(jia)。
小編認為(wei),眼鏡的(de)(de)(de)O2O是(shi)(shi)(shi)一個大有可為(wei)的(de)(de)(de)領域(yu),但需要不(bu)(bu)同行(xing)業的(de)(de)(de)人(ren)進行(xing)協作,并不(bu)(bu)是(shi)(shi)(shi)一家(jia)就可以搞定(ding)的(de)(de)(de)領域(yu)。其實(shi)就算不(bu)(bu)接觸互(hu)聯網,傳(chuan)統眼鏡店認認真真搞好自(zi)己(ji)的(de)(de)(de)驗(yan)光,搞好自(zi)己(ji)的(de)(de)(de)配鏡,不(bu)(bu)忽悠(you),我相信(xin)也(ye)不(bu)(bu)會缺(que)少回(hui)頭客。互(hu)聯網是(shi)(shi)(shi)方法,是(shi)(shi)(shi)途徑,是(shi)(shi)(shi)手段,互(hu)聯網不(bu)(bu)會消滅實(shi)體產業,只會讓(rang)傳(chuan)統產業變得更好,讓(rang)用戶更滿意(yi)。要說目(mu)前最大的(de)(de)(de)瓶頸,我認為(wei)是(shi)(shi)(shi)人(ren)才,懂互(hu)聯網的(de)(de)(de)人(ren)不(bu)(bu)理解傳(chuan)統產業的(de)(de)(de)規律,眼鏡行(xing)業的(de)(de)(de)人(ren)不(bu)(bu)清楚(chu)互(hu)聯網的(de)(de)(de)特性,跨界的(de)(de)(de)人(ren)才非常稀缺(que)。