隨著中國經濟的增長,寵物行業得到了迅猛的發展,每年的消費額都在不斷的提高。人們養寵物已經由單純的賞玩而轉變成精神的一種寄托,寵物的角色也悄然發生著變化,已經逐漸成為人們生活的伴侶,這使得寵物行業在醫療、電商、服務、托運等方面都有著比較好的發展前景,正因如此一些大公司也看中了這片藍海,爭著搶占屬于自己的領域,僅寵物電商在行業內的競爭就非常激烈,而垂直類又存在波奇、有寵(chong)和大型電商平臺相(xiang)抗衡(heng),但是市場尚未飽和,各(ge)個企(qi)業都在做著自己的(de)努力。
中國寵物行業電商發展現狀
有寵研究院《白皮書》表明, 2019年中國寵物行業的市場總體消費規模達到了1220億元, 預計到2020年寵物市場規模將超2000億元,中國寵物行業在2017—2020年期間將保持年均20.5%的高增速發展,寵物行業未來的發展“錢”景的確勢頭喜人。但寵物用品行業規范尚未形成,隨著養寵觀念的進步,寵物用品日益豐富,品牌缺失,代理、批發商較少,產品質量和款式也參差不齊。
同時,寵(chong)(chong)物(wu)市(shi)場多年(nian)來一直沒有(you)形成統一的(de)價格機制和服(fu)務標準,整個(ge)市(shi)場處于一種混亂的(de)狀態。消費(fei)者并不了解給寵(chong)(chong)物(wu)進行洗澡、打疫苗等相關服(fu)務的(de)合(he)理價格應該是多少(shao)。寵(chong)(chong)物(wu)O2O企業(ye)的(de)出現有(you)效為寵(chong)(chong)物(wu)主提供寵(chong)(chong)物(wu)生活本地化服(fu)務,有(you)助于消除信息不對稱。
一(yi)、社區(qu)+電(dian)商:搭載社區(qu)功能的寵物電(dian)商,是目前(qian)最受關注(zhu)的一(yi)個(ge)細分領域,具有(you)快速(su)、高效、低成本等特點(dian)。
二、連鎖商(shang)店(dian)+電子商(shang)務:相比“社區+電商(shang)”的模式(shi),它的特(te)點是將落(luo)點延(yan)伸到了線(xian)下實體店(dian)。
三、“B2C”模式作為(wei)中(zhong)國(guo)最早產生(sheng)的電子商(shang)務(wu)模式,現在已(yi)經(jing)成為(wei)一種主流(liu),尤(you)其是各(ge)大寵(chong)物行(xing)業網站使用此模
式的較多(duo),特點在于消費者(zhe)可以在網上(shang)購(gou)物、支(zhi)付。節省了(le)客戶和企業(ye)的時間和空(kong)間,大(da)大(da)提高了(le)交(jiao)易效率。
四、將社區(qu)+電商(shang)的模式(shi)轉移并復制到手機上,形成APP客(ke)戶端,成為最新的電商(shang)經營(ying)形式(shi)。
第(di)一(yi)、一(yi)站(zhan)式購(gou)物體驗,無論處于哪個養寵(chong)階段的(de)寵(chong)主,都能為其(qi)提(ti)供完(wan)善的(de)購(gou)物體驗,使消費者對商品滿意;
第二(er)、更注重與(yu)消(xiao)費者的(de)互動(dong)溝通(tong),通(tong)過多樣(yang)化的(de)互動(dong)活動(dong),拉近商家與(yu)消(xiao)費者之間的(de)距離;
第三、服務層面,專業的客服咨詢與投訴解決機制,保障消費者的利益。
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2022年(nian)網(wang)站數(shu)據(ju)庫(ku)共收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)1168家(jia)(jia)(jia)(jia)(jia),其中小品(pin)(pin)牌網(wang)店(dian)(dian)(dian)(dian)(dian)的網(wang)店(dian)(dian)(dian)(dian)(dian)占總比最多(duo)(duo),達(da)到559家(jia)(jia)(jia)(jia)(jia),其次為(wei)(wei)(wei)品(pin)(pin)牌旗(qi)艦店(dian)(dian)(dian)(dian)(dian),收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)328家(jia)(jia)(jia)(jia)(jia),京東(dong)自(zi)營(ying)店(dian)(dian)(dian)(dian)(dian)收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)269家(jia)(jia)(jia)(jia)(jia),京東(dong)旗(qi)艦店(dian)(dian)(dian)(dian)(dian)收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)155家(jia)(jia)(jia)(jia)(jia),品(pin)(pin)牌特許店(dian)(dian)(dian)(dian)(dian)收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)69家(jia)(jia)(jia)(jia)(jia),拼多(duo)(duo)多(duo)(duo)店(dian)(dian)(dian)(dian)(dian)鋪收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)64家(jia)(jia)(jia)(jia)(jia),京東(dong)特許店(dian)(dian)(dian)(dian)(dian)收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)29家(jia)(jia)(jia)(jia)(jia),蘇寧自(zi)營(ying)店(dian)(dian)(dian)(dian)(dian)收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)12家(jia)(jia)(jia)(jia)(jia),蘇寧旗(qi)艦店(dian)(dian)(dian)(dian)(dian)收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)10家(jia)(jia)(jia)(jia)(jia),品(pin)(pin)牌商(shang)城收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)1家(jia)(jia)(jia)(jia)(jia),企(qi)業店(dian)(dian)(dian)(dian)(dian)鋪收(shou)(shou)錄(lu)網(wang)店(dian)(dian)(dian)(dian)(dian)為(wei)(wei)(wei)1家(jia)(jia)(jia)(jia)(jia)。
小編認為,隨著(zhu)進入(ru)電商(shang)渠道商(shang)家的(de)(de)增加以(yi)及(ji)電商(shang)購(gou)物的(de)(de)普及(ji),‘流量紅利’的(de)(de)優勢已經不(bu)再明(ming)顯。對電商(shang)企業來說,更(geng)多的(de)(de)是需要在供應鏈資源(yuan)整合、客(ke)(ke)服(fu)人員的(de)(de)專業水(shui)平以(yi)及(ji)公司內部流程等各方面(mian)下功夫,為客(ke)(ke)人提供更(geng)好(hao)的(de)(de)購(gou)物體驗,從而提升客(ke)(ke)戶的(de)(de)‘復購(gou)率’。