為(wei)打造(zao)“放心(xin)消(xiao)(xiao)費在柳州”特色品(pin)牌，建設安全放心(xin)消(xiao)(xiao)費環境，打造(zao)健(jian)康和諧(xie)消(xiao)(xiao)費生態，提升消(xiao)(xiao)費者線(xian)(xian)(xian)(xian)下購(gou)物(wu)(wu)體驗，破解(jie)線(xian)(xian)(xian)(xian)下購(gou)物(wu)(wu)退換難題，柳州市(shi)(shi)(shi)市(shi)(shi)(shi)場監管(guan)部門(men)以(yi)《消(xiao)(xiao)費者權益保護法(fa)》為(wei)依托，根據《柳州市(shi)(shi)(shi)線(xian)(xian)(xian)(xian)下無(wu)理由(you)退貨(huo)工作指引》，以(yi)支持(chi)消(xiao)(xiao)費者行使“后(hou)悔權”為(wei)切(qie)入(ru)點，持(chi)續(xu)大力推動“線(xian)(xian)(xian)(xian)下購(gou)物(wu)(wu)無(wu)理由(you)退貨(huo)”活動。

“線下(xia)購物無理(li)由退(tui)(tui)(tui)貨(huo)(huo)”活動是將法定“網絡購買(mai)商(shang)(shang)品(pin)七日無理(li)由退(tui)(tui)(tui)貨(huo)(huo)”責任(ren)，向商(shang)(shang)家自(zi)主承(cheng)(cheng)諾擴展(zhan)，向線下(xia)實(shi)體店延(yan)伸。引導廣大經營者(zhe)積極響應，牢(lao)固樹立(li)“消費者(zhe)滿意(yi)至上”的(de)(de)服(fu)務理(li)念，嚴格(ge)遵循“自(zi)愿承(cheng)(cheng)諾，承(cheng)(cheng)諾即踐(jian)諾，承(cheng)(cheng)諾即受約(yue)束(shu)”的(de)(de)原則，結合(he)自(zi)身行(xing)業特點和商(shang)(shang)品(pin)屬性，在明確(que)商(shang)(shang)品(pin)的(de)(de)退(tui)(tui)(tui)貨(huo)(huo)范(fan)圍、退(tui)(tui)(tui)貨(huo)(huo)時限、有關退(tui)(tui)(tui)貨(huo)(huo)流程后主動做出承(cheng)(cheng)諾，切(qie)實(shi)提升消費者(zhe)滿意(yi)度，進(jin)一步提振消費信心。