2022年度(du)保(bao)(bao)險(xian)(xian)(xian)服務(wu)質量指數編(bian)制對(dui)象為(wei)截至2022年12月31日，開業滿(man)2個會計年度(du)的財產保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)及(ji)(ji)人身(shen)保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)法人機構，養老保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)、農業保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)、再保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)、保(bao)(bao)險(xian)(xian)(xian)集團公(gong)(gong)(gong)司(si)等類(lei)型的保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)暫不(bu)納入指數編(bian)制范圍。指數選取的險(xian)(xian)(xian)種為(wei)與(yu)保(bao)(bao)險(xian)(xian)(xian)消費者關系密切且覆(fu)蓋范圍較大的財產保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)的車險(xian)(xian)(xian)業務(wu)，人身(shen)保(bao)(bao)險(xian)(xian)(xian)公(gong)(gong)(gong)司(si)的壽險(xian)(xian)(xian)、意外險(xian)(xian)(xian)及(ji)(ji)健康險(xian)(xian)(xian)業務(wu)。

具體來(lai)看，2022年度財(cai)(cai)產保(bao)險(xian)(xian)（車險(xian)(xian)業務）服(fu)務質量行業指(zhi)數(shu)為(wei)90.49。9家(jia)機構的(de)指(zhi)數(shu)表現(xian)超過(guo)90，得分(fen)由高到低(di)依次(ci)為(wei)太保(bao)產險(xian)(xian)、平安產險(xian)(xian)、人保(bao)財(cai)(cai)險(xian)(xian)、利(li)寶保(bao)險(xian)(xian)、大地保(bao)險(xian)(xian)、中(zhong)航安盟保(bao)險(xian)(xian)、太平財(cai)(cai)險(xian)(xian)、中(zhong)華財(cai)(cai)險(xian)(xian)、合眾(zhong)財(cai)(cai)險(xian)(xian)；兩(liang)家(jia)機構的(de)指(zhi)數(shu)得分(fen)低(di)于60，其中(zhong)三井住友海上(shang)火災保(bao)險(xian)(xian)指(zhi)數(shu)得分(fen)為(wei)55.98，長江財(cai)(cai)險(xian)(xian)為(wei)50.55。

人(ren)身(shen)保險(xian)(xian)公司方面，2022年度人(ren)身(shen)保險(xian)(xian)（壽(shou)險(xian)(xian)、意(yi)外險(xian)(xian)、健(jian)康(kang)(kang)險(xian)(xian)業務）服務質量行業指(zhi)(zhi)數(shu)為(wei)85.28。太保壽(shou)險(xian)(xian)、國壽(shou)壽(shou)險(xian)(xian)、友邦人(ren)壽(shou)、安聯人(ren)壽(shou)、交(jiao)銀人(ren)壽(shou)、財信吉祥(xiang)人(ren)壽(shou)、太平人(ren)壽(shou)、泰(tai)康(kang)(kang)人(ren)壽(shou)、中信保誠(cheng)人(ren)壽(shou)9家機(ji)構的指(zhi)(zhi)數(shu)得分超過90。僅有匯豐人(ren)壽(shou)一(yi)家機(ji)構的指(zhi)(zhi)數(shu)得分低于60，為(wei)50.24。